We recommend at least 20 Mbps on downloading speed for a stable streaming, the faster the better.You can use www.speedtest.net to determine your internet speed.
Please keep in mind that other factors can affect your streaming experience such as the Wi-Fi band, the age of your modem/router, firewalls, the number of connected devices, whether your ISP is throttling your line or not, etc.
No, it is not a requirement. But in most cases it massively increases the service�s performance and experience.
A VPN is:
Needed in case the Internet Service Provider is blocking/throttling the IPTV traffic. The VPN encrypts the IPTV traffic, so the ISP cannot identify its content, thus cannot block it.
Recommended in case you want to hide your identity towards the authorities when you watch IPTV. IPTV is illegal in some countries; some people prefer using a VPN. The VPN encrypts the IPTV traffic, so no one can know what you are watching/surfing. Also, it changes your IP address.
You cannot watch on multiple devices simultaneously with the standard subscription, unless you purchase a multiroom with 2 connections for example, in this case, you will be able to watch on 2 devices simultaneously.
Multi device login means you are able to use and login with your account on multiple devices. If you have multiple devices at home, example lounge and bedroom. You are able to have your account linked to both devices. However� you are only allowed to stream from one device at a time, unless if you have a multiroom account.
This is not allowed. Account sharing is not permitted.
A multiroom account is to be used from a single location and IP. Failing to do so or trying to share an account can and will result in your account being banned.
You most certainly can ? You can take the device and service with you and stream your content from wherever you are.
If you have a multiroom account, be very careful! When streaming make sure the devices left at home is not streaming at the same time on your account. The system will see this as �account sharing� and can result in account banning. Best would be to not let anyone use your at home devices when you are away and streaming.
Before proceeding to troubleshoot any issues, please perform a restart on your equipment.
Power off your router, pull the plug for 1 min and power on again. This will clear the cache from your router. Then turn your TV box or Smart TV off, pull the plug for 1 minute and turn it back on. This will clear out all the old cache settings from your router and device and should provide a fresh connection.
Performing a cache clear or data clear on the app being used for playback can resolve unexpected issues.
This is often the solution to a lot of problems and is essential before other troubleshooting can begin.